General Furniture Order Policies
We take pride in the finish quality and construction of our furniture. Because each piece is made-to-order, our furniture is non-cancellable, non-returnable, and non-refundable, with the exception of manufacturer defects or damages. In the event of a return, shipping and delivery charges are not refundable. All sales from our clearance section are considered as-is and are non-returnable and non-refundable. Please review your sales information to make sure that all the pertinent details of your order are correct, as well as your contact information.
Please note that dye lots can shift and material samples viewed online and swatches can differ from the actual fabric/leather shipped. Leather is a natural material and is therefore subject to change from hide to hide and with daily use. Irregularities in grain consistency and depth of color are considered normal and inherent to the leather’s natural beauty. Due to natural variations in wood, stain colors can differ from the examples shown.
Delivery of Furniture Items
The customer is responsible for verifying building access and all entry measurements (doorways, stairwells, elevators, etc.). Perch cannot assume any responsibility for additional delivery charges that may be assessed for walkups or extra time needed if the furniture does not fit via normal means. Furniture that does not fit will be refunded in store credit only. Additional shipping and delivery charges will apply to orders that use store credit.
Inspect all furniture thoroughly upon delivery while the delivery service is on site. Please call with any concerns, problems or quality issues immediately so they can be addressed in a timely matter.